Shipping policy

Effective Date: 15 July 2026

Thank you for shopping with the official Kyle Sandilands Live Store.

We're committed to getting your order to you as quickly and safely as possible. Please read the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During busy periods, new merchandise launches, promotional events or public holidays, processing times may be slightly longer. If there is a significant delay, we'll let you know as soon as possible.

Shipping Within Australia

We ship Australia-wide using reputable courier and postal services.

Estimated delivery times are:

Metro areas: 2–7 business days
Regional areas: 3–10 business days
Remote locations: Delivery times may vary.

Shipping costs are calculated at checkout based on your delivery address and the items in your order.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).

International Shipping

We currently offer international shipping to selected countries.

Delivery times and shipping costs vary depending on the destination and will be displayed at checkout.

Please note that international customers are responsible for any customs duties, import taxes or other charges imposed by their local authorities. These charges are not included in your purchase price or shipping costs.

Tracking Your Order

Where tracking is available, you'll receive a confirmation email containing your tracking number once your order has been shipped.

If you have any questions about your shipment, please contact us at info@kslive.com.au.

Delivery Delays

While we do everything we can to ensure your order arrives on time, delivery timeframes are estimates only.

Delays may occur due to factors outside our control, including weather events, carrier delays, customs processing or peak shipping periods.

Incorrect Shipping Information

Please ensure your shipping address is accurate when placing your order.

Kyle Sandilands Live cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error after placing your order, please contact us immediately at info@kslive.com.au. We'll do our best to update your details before your order is dispatched.